Reviews
Hear from Our Happy Customers!
We are proud of the stellar reputation we’ve established because we know it’s come from our hard work and dedication to not only superior craftsmanship, but unrelenting dedication to our customers’ satisfaction. Watch the video here and read from our hundreds of excellent reviews for more of what we’re talking about!
This level of service is commendable and I am grateful to Lex and Daniel specifically for getting my system back online. Great job! Thank you!!!
Excellent service from Daniel and Lex Air Conditioning. Daniel was kind, courteous, and thorough. I appreciated that he didn't rush the job, and was able to get everything working to my satisfaction before leaving. This level of service is commendable and I am grateful to Lex and Daniel specifically for getting my system back online. Great job! Thank you!!!
Two new HVAC units and compressors installed in about six hours, very efficient and Trane is a great quality system, 10 year warranty. Couldn’t be more pleased.
Team Jose and Brandon were very professional and timely. Two new HVAC units and compressors installed in about six hours, very efficient and Trane is a great quality system, 10 year warranty. Couldn’t be more pleased. Gerie Van Duist, Dallas North Lake Highlands.
I like the professionalism and attention this maintenance guy gives when he’s servicing my units! He also provides good information!!
I like the professionalism and attention this maintenance guy gives when he’s servicing my units! He also provides good information!!
They also found a better way to install them that made them more accessible and efficient while giving us more room.
I really didn't think LexAir could replace our 3 Heating & AC systems in one day but they sure did! They also found a better way to install them that made them more accessible and efficient while giving us more room. Brandon and the installers really know what they are doing and they get it done on time!
Service tech was very helpful with the routine maintenance, including replacement of filter in the unit.
I was given notification of coming service which allowed easier coordination. Jon the service tech was very helpful with the routine maintenance, including replacement of filter in the unit.
The fastest and most professional vender I've ever used. Prompt, informative and just all around great vender.
The fastest and most professional vender I've ever used. Prompt, informative and just all around great vender. Made my day that started off so awful into one I'm so grateful for. Great pricing, great response and just very kind. A special thank you to Marco my ac tech for going above and beyond what I expected.. Thank you Lexair!!
It's refreshing to find good, honest people who treat clients like family members or friends. And that's what you can expect from Lex Air!
Another local AC company told me my entire system needed to be replaced at a cost of $8,700 for their cheapest 3 ton unit and they were prepared to complete the install the next day. Thankfully, after Daniel from Lex Air came out and thoroughly inspected my system, I ended up paying $280.50 for a new thermostat. Many of the issues identified by the first company were trumped up, non-issues. And now I suspect the pictures they showed me weren't even from my home. Bottom line, it's refreshing to find good, honest people who treat clients like family members or friends. And that's what you can expect from Lex Air!
I am so glad to feel like I got great service for a fair price.
Victor is THE BEST! I am so glad to feel like I got great service for a fair price. Thank you for being honest. I am very pleased to refer you all to everyone!
Helpful suggestions. Polite and knowledgeable. Would highly recommend!!
Jon did a great job servicing my AC unit . Gave thorough explanation of everything he did. Helpful suggestions. Polite and knowledgeable . Would highly recommend!!
I wish I could give more than 5 stars!!!! Customer service was awesome!!!
I wish I could give more than 5 stars!!!! Customer service was awesome. I will definitely refer my friends and family. Thank you Jose and your Install crew for all your hard work!!!
I don't recommend companies often, but when I do it's because they go above and beyond. Lex Air is one of those companies!!
I don't recommend companies often, but when I do it's because they go above and beyond. Lex Air is one of those companies. Angie was fantastic with keeping in touch and giving updates while my sister was in need of having her unit repaired. The service tech Angie had sent out was amazing with his professionalism and knowledge. This company goes the length to make sure their customers are happy, cool (during this hot summer) and satisfied.
Very pleasant experience! We would highly recommend them to everyone!
I was very happy with the service and the prompt attention to my call. Jose was the service tech that came out and was very professional and pleasant. He explained what he was doing and went above expectations to take care of our need. He did an awesome job explaining the functionality of some of the concerns I had. Price was reasonable. Very pleasant experience! We would highly recommend them to everyone!" TEAM JOSE, Your efforts have been very much appreciated."
Great service, prompt, excellent customer service. Very glad I decided to do business with Lex Air!
Great service, prompt, excellent customer service. Very glad I decided to do business with Lex Air. Communicated efficiently to keep me updated when my tech would arrive. Tech was extremely knowledgeable and professional. I would recommend this Business to everyone!!
Extremely positive and used a nitrogen blast to unclog the unit
Erik Moreno was great. I called at 2pm on a Friday to get an emergency service, and he came that day. Extremely positive and used a nitrogen blast to unclog the unit. Also gave a great explanation about the AC unit and how to keep it working going forward.
Lex Air was extremely helpful and walked me me through (and tolerated) ever major and minor question and concern I had.
Team Jose was amazing. Extremely professional and quick. Whole house install in 3.5 hours for a 5 ton system. Lex Air was extremely helpful and walked me me through (and tolerated) ever major and minor question and concern I had.
I've never given 5 stars for anything but they earned it!
I've never given 5 stars for anything but they earned it. From my initial phone call to Angie, to Johnathan coming out to diagnose our problem, to the repair team coming to fix the problem, to completing our business with Shelby, the entire team was professional and extremely courteous. Johnathan was EXCELLENT explaining exactly what the problem was and even showing me how he determined the issue. GREAT JOB! I would definitely recommend them to anyone I know who needed this type of work.
I have used them twice now and will continue to use them! Great people to deal with!
I stumbled upon this company when I was desperate to get someone to my house to fix my AC in the prime of summer! They did NOT disappoint! They got to my house quickly and are very knowledgeable and I did not feel like they were trying to rip me off by any means. They are honest which is the most important quality to have when you feel helpless/have no knowledge about what could be wrong! I have used them twice now and will continue to use them! Great people to deal with!
Jon was great. He was very thorough with the inspection of what needed to be done to my AC system.
Jon was great. He was very thorough with the inspection of what needed to be done to my AC system. Took the time to explain what the issue was and how to prevent in the future. I would recommend Lex Air and Jon for his services!
I felt as though they were recommending the work they would want done to their own home - and nothing more. I will certainly use this company again if the need arises.
I felt extremely informed after speaking with 2 senior employees at length. I felt as though they were recommending the work they would want done to their own home - and nothing more. I will certainly use this company again if the need arises.
Five stars are because of the professional manner in which Adrian approached this job and quality of his work.
Our A/C unit quit functioning so we began the search for good repair service. Called several but they were too busy. That turned out to be our good luck. Lex dispatched technician named Adrian who got us up and running. I'm not giving a five star review because we have cold air; we paid them for that. Five stars are because of the professional manner in which Adrian approached this job and quality of his work. I'm sure their other techs are good as well but Adrian was impressive and I cannot recommend him and Lex highly enough.
Lex Air was very responsive. The technician was timely, considerate, and very efficient.
Lex Air was very responsive. The technician was timely, considerate, and very efficient. He had to replace approximately 30 foot of damaged/cracked PVC condensate drain pipe line that was leaking. He did that and blew out the lines all within about 40 minutes. Great job.
Excellent response time and courteous, on time technician.
Excellent response time and courteous, on time technician.
Really a true craftsman
A Lex HVAC technician just left my house. He is an excellent example of the quality and honesty that Lex HVAC represents. I seldom find a worker who is this honest and really a true craftsman. Everything he did for us was precise and measured. He came for my annual fall heating system checkup. I was interested in air purifiers which Eric explained professionally. I ended up installing an air purifier and a surge protector for my outside unit. Again, Eric's honesty, professionalism and craftsmanship helped me make the decision to do this. LEX HVAC has never let me down. I highly recommend them.
It’s good that there are some honest business out there!!
We reached to Lex Air after receiving a recommendation from Nextdoor. Our air conditioning unit was not cooling and we needed an expert that we could trust. They came out and told us it was a capacitor failure which was a quick and painless fix. I feel like most ac companies would have tried to sell us something we didn’t need and make the issue much worse than it actually was. It’s good that there are some honest business out there!!
We appreciate Luis and the whole Lex Air Conditioning team.
Lex Air first came to our rescue five years ago when a roofer punctured our Freon lines and we had to replace our outside air conditioner unit. We hadn’t been Lex Air customers at the time but since they had great Better Business Bureau ratings, quick service, and outstanding prices we became fans quite quickly. This past Saturday our AC stopped working and we called for weekend service. A capacitor for the attic blower and two capacitors in our outside unit needed to be replaced. Again, Lex Air was able to get to us quickly and rescue us. This morning, our drain pan and regulator were replaced by the same technician, Luis. We appreciate Luis and the whole Lex Air Conditioning team.
If your AC is giving you a hard time call LEX you will not regret it! Thank you very much guys!!!
These guys know what they are doing. Excellent service. A+++++ overall experience. Very pleased with the price, speed and service. If your AC is giving you a hard time call LEX you will not regret it! Thank you very much guys!!!
The entire process was painless and the installation went great. Excellent experience!
I worked with Kenny to replace my downstairs system. My husband passed away 2 years ago and I had no idea what I was doing. My boss had recently replaced his air conditioning and had done a lot of research so he was advising me. Everything he told me matched up to what Kenny said. Kenny knew I was on a budget and didn’t try to sell me the top of the line system although I ended up getting it based on my bosses advice. He was honest and up-front with me. The entire process was painless and the installation went great. Excellent experience!
Had our air fixed in no time! We will be using them again!
Whew, our air went out in the middle the hot July summer. We were baking in here and called our home warranty people. They sent out Luis M. from Lex Air. He was super knowledgeable about our system and quickly figured out our problems. We appreciated his quick response time and how he provided different options for us. Had our air fixed in no time! We will be using them again!
The entire experience from start to finish was professional and painless. Will be using them again when my other unit expires.
I wanted to post a review for this company. Rebecca was quick to respond with my request for a quote. Kenny arrived that same day and we discussed every option. I also want to convey there was no “hard sell” during any of our conversations, which I appreciated. Kenny was up front and honest about each question I had. They were able to install the next day. I had several quotes for replacing both my AC unit and furnace. I feel that they gave me a competitive and fair quote along with great service. The installers were on time, neat and friendly. No mess was made and they tested the entire unit before leaving. I would recommend them in a heartbeat. The entire experience from start to finish was professional and painless. Will be using them again when my other unit expires.
I HIGHLY recommend Lex Air!
Great experience! Luis was very informative and so helpful at fixing our unit. Rebecca was very prompt in returning our phone calls and getting us scheduled. I HIGHLY recommend Lex Air!
Everybody that I have talked to there has been very friendly.
I usually don't write reviews, but because buying a HVAC is such a big expense, I figured that i would share my experience with Lex Air. Kenny the sales guy was great and honest. The techs that came out to install the units were friendly and communicative. Everybody that I have talked to there has been very friendly. We did run into some unforeseen issues with the existing wiring in my walls, and they went out of their way to take care of it. I highly recommend Lex Air.
Professional, personable and adamant to find the cause and restore heat to my home.
I experienced great prompt empathetic customer service from Rebecca and Luis. Luis worked diligently in finding the cause of my heat malfunction. ( two days) during cold days. Throughout the challenge he remain professional, personable and adamant to find the cause and restore heat to my home. Luis is very knowledgeable and provided clear information regarding AC problem. He is an asset to have in your company. Thank you Luis I wish you continued success in your endeavors.
Top notch, high-quality service!
As manager of a 70,000 SF facility, I deal with countless vendors and sub-contractors and Lex Air is by far one of my favorite vendors to work with! Rebecca in dispatch is courteous, responsive and communicative - and their technicians, particularly Luis, is a total pro and consistently delivers outstanding service. He’s thorough and detail-oriented, will take pictures to walk you through what needs to be serviced, and does it all with the utmost professionalism! They never try to sell you anything you don’t need, and when they do suggest enhancements and upgrades, they’re never pushy about it! Top notch, high-quality service!
I look forward to working with him and his team again.
Luis' team came out to our office building yesterday and worked for hours mapping out all of our duct work. He helped us identify solutions to issues we have been having for a while and I look forward to working with him and his team again.
